https://wiki.elitesoft.com.br/index.php?action=history&feed=atom&title=Ans_suporte
Ans suporte - Histórico de revisão
2026-06-05T15:23:13Z
Histórico de revisões para esta página neste wiki
MediaWiki 1.30.0
https://wiki.elitesoft.com.br/index.php?title=Ans_suporte&diff=44704&oldid=prev
Consultoria03 em 20h01min de 8 de abril de 2014
2014-04-08T20:01:41Z
<p></p>
<table class="diff diff-contentalign-left" data-mw="interface">
<col class="diff-marker" />
<col class="diff-content" />
<col class="diff-marker" />
<col class="diff-content" />
<tr style="vertical-align: top;" lang="pt-BR">
<td colspan="2" style="background-color: white; color:black; text-align: center;">← Edição anterior</td>
<td colspan="2" style="background-color: white; color:black; text-align: center;">Edição das 20h01min de 8 de abril de 2014</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1" >Linha 1:</td>
<td colspan="2" class="diff-lineno">Linha 1:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>  '''Acordo de Nível de Serviço'''</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>  '''Acordo de Nível de Serviço'''</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"><!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><html></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><html></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><head></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><head></div></td></tr>
</table>
Consultoria03
https://wiki.elitesoft.com.br/index.php?title=Ans_suporte&diff=44701&oldid=prev
Consultoria03 em 14h59min de 8 de abril de 2014
2014-04-08T14:59:07Z
<p></p>
<table class="diff diff-contentalign-left" data-mw="interface">
<col class="diff-marker" />
<col class="diff-content" />
<col class="diff-marker" />
<col class="diff-content" />
<tr style="vertical-align: top;" lang="pt-BR">
<td colspan="2" style="background-color: white; color:black; text-align: center;">← Edição anterior</td>
<td colspan="2" style="background-color: white; color:black; text-align: center;">Edição das 14h59min de 8 de abril de 2014</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1" >Linha 1:</td>
<td colspan="2" class="diff-lineno">Linha 1:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>  '''Acordo de Nível de Serviço'''</div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>  '''Acordo de Nível de Serviço'''</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"><!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"></ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><html></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><html></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><head></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><head></div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l30" >Linha 30:</td>
<td colspan="2" class="diff-lineno">Linha 31:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><body lang="pt-BR" link="#0563c1" dir="ltr"></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><body lang="pt-BR" link="#0563c1" dir="ltr"></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><ol></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><ol></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> <li><h2 class="western">Introdução</h2></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> <li><h2 class="western"><ins class="diffchange diffchange-inline">1. </ins>Introdução</h2></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></ol></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></ol></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"></div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l53" >Linha 53:</td>
<td colspan="2" class="diff-lineno">Linha 54:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></p></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></p></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><ol start="2"></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><ol start="2"></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> <li><h2 class="western">Objetivo</h2></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> <li><h2 class="western"><ins class="diffchange diffchange-inline">2. </ins>Objetivo</h2></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></ol></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></ol></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"></div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l119" >Linha 119:</td>
<td colspan="2" class="diff-lineno">Linha 120:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></ul></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></ul></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><ol start="3"></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><ol start="3"></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> <li><h2 class="western">Validade</h2></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> <li><h2 class="western"><ins class="diffchange diffchange-inline">3. </ins>Validade</h2></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></ol></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></ol></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"></div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l128" >Linha 128:</td>
<td colspan="2" class="diff-lineno">Linha 129:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></p></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></p></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><ol start="4"></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><ol start="4"></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> <li><h2 class="western">Disponibilidade de Atendimento</h2></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> <li><h2 class="western"><ins class="diffchange diffchange-inline">4. </ins>Disponibilidade de Atendimento</h2></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></ol></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></ol></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"></div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l145" >Linha 145:</td>
<td colspan="2" class="diff-lineno">Linha 146:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></p></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></p></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><ol start="5"></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><ol start="5"></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> <li><h2 class="western">Monitoramento</h2></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> <li><h2 class="western"><ins class="diffchange diffchange-inline">5. </ins>Monitoramento</h2></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></ol></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></ol></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"></div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l156" >Linha 156:</td>
<td colspan="2" class="diff-lineno">Linha 157:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></p></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></p></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><ol start="6"></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><ol start="6"></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> <li><h2 class="western">Alterações do presente documento</h2></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> <li><h2 class="western"><ins class="diffchange diffchange-inline">6. </ins>Alterações do presente documento</h2></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></ol></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div></ol></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><p align="justify" style="margin-left: 0.5in; margin-bottom: 0.11in; line-height: 107%"></div></td><td class='diff-marker'> </td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div><p align="justify" style="margin-left: 0.5in; margin-bottom: 0.11in; line-height: 107%"></div></td></tr>
</table>
Consultoria03
https://wiki.elitesoft.com.br/index.php?title=Ans_suporte&diff=44692&oldid=prev
Consultoria03: Criou página com ' '''Acordo de Nível de Serviço''' <html> <head> <meta http-equiv="content-type" content="text/html; charset=utf-8"> <title></title> <meta name="generator" content="LibreO...'
2014-04-08T13:16:07Z
<p>Criou página com ' '''Acordo de Nível de Serviço''' <html> <head> <meta http-equiv="content-type" content="text/html; charset=utf-8"> <title></title> <meta name="generator" content="LibreO...'</p>
<p><b>Página nova</b></p><div> '''Acordo de Nível de Serviço'''<br />
<html><br />
<head><br />
<meta http-equiv="content-type" content="text/html; charset=utf-8"><br />
<title></title><br />
<meta name="generator" content="LibreOffice 4.2.2.1 (Linux)"><br />
<meta name="author" content="Denilson Nagai"><br />
<meta name="created" content="20140311;120200000000000"><br />
<meta name="changedby" content="Alexandro Zava"><br />
<meta name="changed" content="20140408;115000000000000"><br />
<meta name="AppVersion" content="15.0000"><br />
<meta name="Company" content="Elitesoft Informática"><br />
<meta name="DocSecurity" content="0"><br />
<meta name="HyperlinksChanged" content="false"><br />
<meta name="LinksUpToDate" content="false"><br />
<meta name="ScaleCrop" content="false"><br />
<meta name="ShareDoc" content="false"><br />
<style type="text/css"><br />
<!--<br />
@page { margin-left: 0.5in; margin-right: 0.5in; margin-top: 0.49in; margin-bottom: 0.5in }<br />
p { margin-bottom: 0.1in; direction: ltr; line-height: 120%; text-align: left; widows: 2; orphans: 2 }<br />
h2 { margin-top: 0.03in; margin-bottom: 0in; direction: ltr; color: #2e74b5; text-align: left; page-break-inside: avoid; widows: 2; orphans: 2 }<br />
h2.western { font-family: "Calibri Light", serif; font-size: 13pt; font-weight: normal }<br />
h2.cjk { font-family: "Arial"; font-size: 13pt; font-weight: normal }<br />
h2.ctl { font-family: ; font-size: 13pt; font-weight: normal }<br />
a:link { color: #0563c1; so-language: zxx }<br />
--><br />
</style><br />
</head><br />
<body lang="pt-BR" link="#0563c1" dir="ltr"><br />
<ol><br />
<li><h2 class="western">Introdução</h2><br />
</ol><br />
<p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"><br />
Este contrato representa um Acordo de Nível de Serviço (ANS) entre<br />
a empresa Elitesoft Informática Ltda. e a empresa <i>&lt;nome<br />
empresa (cliente)&gt;</i> para o fornecimento do serviço de<br />
Implantação do software ISP-Integrator.</p><br />
<p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"><br />
O presente ANS permanece válido até ser substituído por uma versão<br />
retificada com acordo mutuamente aprovado pelos interessados. As<br />
mudanças são registradas na seção “Alterações do presente<br />
acordo” e são efetivadas após a confirmação mútua das partes<br />
interessadas. <br />
</p><br />
<p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"><br />
Este Acordo define os parâmetros de todos os serviços abrangidos,<br />
como eles são mutuamente compreendidos pelos principais<br />
intervenientes. O presente acordo não invalida atuais processos e<br />
procedimentos a menos que explicitamente indicado neste documento.</p><br />
<p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"><br />
<br><br><br />
</p><br />
<ol start="2"><br />
<li><h2 class="western">Objetivo</h2><br />
</ol><br />
<p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"><br />
O objetivo desse Acordo é assegurar que as partes envolvidas cumpram<br />
as responsabilidades descritas abaixo.</p><br />
<p align="justify" style="margin-left: 0.75in; margin-bottom: 0.11in; line-height: 107%"><br />
O Prazo de análise e posicionamento/resolução será nas seguintes<br />
condições:</p><br />
<ul><br />
<li><p align="justify" style="margin-bottom: 0.11in; line-height: 107%"><br />
Inconformidades Análise (Suporte)</p><br />
<ul><br />
<li><p align="justify" style="margin-bottom: 0.11in; line-height: 107%"><br />
Alto – 12 horas úteis</p><br />
<ul><br />
<li><p align="justify" style="margin-bottom: 0.11in; line-height: 107%"><br />
Problemas que não possuem procedimentos de contorno (paliativo) a<br />
qual impede o trabalho no sistema.</p><br />
</ul><br />
<li><p align="justify" style="margin-bottom: 0.11in; line-height: 107%"><br />
Médio – 36 horas úteis</p><br />
<ul><br />
<li><p align="justify" style="margin-bottom: 0.11in; line-height: 107%"><br />
Problemas que não possuem procedimentos de contorno (paliativo)<br />
mas não impede o trabalho no sistema.</p><br />
</ul><br />
<li><p align="justify" style="margin-bottom: 0.11in; line-height: 107%"><br />
Baixo – 60 horas úteis</p><br />
<ul><br />
<li><p align="justify" style="margin-bottom: 0.11in; line-height: 107%"><br />
Problemas que possuem procedimentos de contorno (paliativo).</p><br />
</ul><br />
<li><p align="justify" style="margin-bottom: 0.11in; line-height: 107%"><br />
Pequenas customizações – 60 horas úteis.</p><br />
<ul><br />
<li><p align="justify" style="margin-bottom: 0.11in; line-height: 107%"><br />
Pequenas alterações as quais não são tratadas pelo<br />
MPS-BR-Software, como por exemplo alterações em relatórios.</p><br />
</ul><br />
</ul><br />
</ul><br />
<p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"><br />
<br><br><br />
</p><br />
<p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"><br />
Fica o cliente responsável retornos nos seguintes prazos:</p><br />
<ul><br />
<ul><br />
<ul><br />
<li><p align="justify" style="margin-bottom: 0.11in; line-height: 107%"><br />
Solicitação de informações. <br />
</p><br />
<ul><br />
<li><p align="justify" style="margin-bottom: 0.11in; line-height: 107%"><br />
16 Horas úteis</p><br />
</ul><br />
<li><p align="justify" style="margin-bottom: 0.11in; line-height: 107%"><br />
Solicitação de encerramento do atendimento</p><br />
<ul><br />
<li><p align="justify" style="margin-bottom: 0.11in; line-height: 107%"><br />
24 Horas úteis</p><br />
</ul><br />
</ul><br />
</ul><br />
</ul><br />
<ol start="3"><br />
<li><h2 class="western">Validade</h2><br />
</ol><br />
<p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"><br />
Este acordo é válido durante o período de contrato entre a<br />
Elitesoft e o cliente.</p><br />
<p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"><br />
<br><br><br />
</p><br />
<ol start="4"><br />
<li><h2 class="western">Disponibilidade de Atendimento</h2><br />
</ol><br />
<p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"><br />
A disponibilidade de atendimento da equipe de Suporte é de<br />
segunda-feira a sexta-feira das 09:00 as 18:00 e sábado das 09:00 as<br />
12:00. Domingos e Feriados não há atendimento pela equipe de<br />
Suporte.</p><br />
<p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"><br />
A abertura pela central do assinante está disponível sete dias por<br />
semana, vinte e quatro horas por dia, salvo o caso de manutenção.</p><br />
<p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"><a name="_GoBack"></a><br />
O Prazo para os atendimentos abertos fora do horário padrão de<br />
atendimentos se iniciará na primeira hora útil.</p><br />
<p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"><br />
<br><br><br />
</p><br />
<ol start="5"><br />
<li><h2 class="western">Monitoramento</h2><br />
</ol><br />
<p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"><br />
O acompanhamento de cada processo é realizado pelo sistema interno<br />
da Elitesoft Informática e a empresa contratante pode acessá-lo a<br />
partir dos dados fornecidos juntamente com a liberação de acesso ao<br />
sistema.</p><br />
<p align="justify" style="margin-left: 0.5in; text-indent: 0.29in; margin-bottom: 0.11in; line-height: 107%"><br />
<br><br><br />
</p><br />
<ol start="6"><br />
<li><h2 class="western">Alterações do presente documento</h2><br />
</ol><br />
<p align="justify" style="margin-left: 0.5in; margin-bottom: 0.11in; line-height: 107%"><br />
Até o momento não houve nenhuma alteração.</p><br />
</body><br />
</html></div>
Consultoria03